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Performance
Reports |
• Campaign
Reports
• Disposition Totals/Percentages
• Penetration and Close Rate |
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Resources
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• 60 years
of hands on experience
• Two Contact Center facilities
• Inbound and Outbound programs |
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Contact
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Does your current vendor
lack consistent production to meet volume goals? Does
your internal call center need partnering? Could you benefit
from new ideas and approaches? |
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A marketing partnership with
CirTech will provide consistent production and volume
without negative pushback from your customers and prospective
subscribers.
• CirTech's owners have 60 years of "hands
on" newspaper sales experience, therefore
providing our clients solid leadership, knowledge, and
experience in contact sales, customer service, marketing,
strategic planning, industry trending, and best practices.
• CirTech currently has two modern Contact
Center facilities which service newspapers throughout
the United States. Our Contact Centers are equipped with
individual agent stations which provide a quiet and professional
space to interface with prospects and customers. Short
three hour shifts keep our agents fresh and focused and
can accommodate all US time zones.
• We are equipped to provide both inbound
and outbound programs which link individual customer
interests with features of the online or print
newspaper. Clients can contract for concurrent or individual
programs depending on their individual needs.
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Concerned
with how your organization and brand is represented in
your community?
CirTech provides best practices for customer
relationship management that you can depend on.
• Many of CirTech's managers and customer support
representatives have been with CirTech for years. This
long term experience provides confident and credible
communication with your customers. These employees
also serve as role models for newly hired representatives.
The atmosphere is friendly and professional. Our sales
approach is a courteous, persuasive soft-sale. We listen
to the individual customer's needs, and provide immediate
response to requests for "Do-Not-Calls".
• As a CirTech client, you have internet-accessible
archives of over 150 campaign scripts and
programs for "thinking outside the box" and
brainstorming new sales strategies. We are here to make
your company successful.
• We can provide Message Blasts
to your new subscribers for delivery checks
as well as to follow up on invoice receipts. Your customers
have the option to speak with a live CirTech agent or
your subscriber services department.
• Cirtech is committed to 100% DNC compliance
with 20 years of experience utilizing redundant, and failsafe
processes. Our compliance officer attends quarterly American
Teleservices Association DNC compliance seminars to insure
your ongoing trust.
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